Striving Towards Job Excellence

SYNOPSIS

The executives and support staff form the backbone of an organisation. They are always on the forefront and the first ones whom the customers come in contact with.  Their skills and work ethics can make a telling difference in the company’s overall performance.  Successful companies possess staff who have initiative, commitment, adaptability and positive attitude.  They are the team players who put the interest of their teams before themselves.

Education, exposure, experiences and learning have shown them that quality work and customers’ interests are paramount.  They do not shy away from sharing and working their ideas with their external and internal customers.  Sure enough these people know the expectations of their job and the goals to be met.  They are in short, high achievers.

This two-day programme will impart to the participants the key elements needed to achieve excellence in their jobs. They will be taken through a journey of self-awareness, realization and transformation. Thereafter, they will be able to perform any given task will zeal and interest and make each encounter, be it a telephone call, letter, fax, e-mail or a face-to-face interaction a delightful and memorable one.

LEARNING OUTCOMES

On completion of the programme, participants will be able to:

  • Appreciate the value of positive attitude and high self-esteem
  • Work towards a mind-set change, adaptable to the needs of the workplace
  • Be clear of their roles, responsibilities and job requirements
  • Share and communicate ideas, collaborating with their co-workers
  • Understand the importance of quality and good customer service
  • Become good team players, believing that “we are all  in a common journey.”

 

KEY TOPICS

  • Positive attitude and high self-esteem
  • Mind-set change and adaptability
  • Roles, responsibilities and job requirements
  • Communicating – sharing ideas and collaborating
  • Quality –  a key index to work performance
  • Teamwork – synergizing as a group

 

DETAILS OF KEY TOPICS

  1. Positive attitude and high self-esteem
    • Definition of attitude
    • Cultivating winning habits
    • Positive self-image
    • Maintaining self-esteem
  2. Mind-set change and adaptability
    • Managing change
    • Mental model of change
    • Importance of adaptability
  3. Roles, responsibilities and job requirements
    • Job specifications and duties
    • Areas of responsibilities
  4. Communicating – sharing ideas and collaborating
    • The communication process
    • Successful communication
    • Effective listening
    • 10 commandments of communication
  5. Quality –  A key index to work performance
    • 3 types of quality
    • Productivity – effectiveness and efficiency
    • Ways to increase productivity and quality
  6. Teamwork –  synergising as a team
    • Definition of a team
    • Indicators of good teamwork
    • Indicators of poor teamwork
    • Benefits of teamwork
    • Elements of teamwork

Programme Leaders

This programme will be JOINTLY conducted by Dr. S. Hadi Abdullah and Cheong Kwai Fong:

Dr. S. Hadi Abdullah holds a B.A. (University Malaya), Diploma in Management Science – National Institute of Public Administration (INTAN), a M.B.A. – Asian Institute of Management, Manila and a D.B.A – International University College of Technology (TWINTECH)

Hadi has had varied experience in the field of education and training.  He has had practical sessions in Training Needs Analysis having conducted it for numerous organisations. He is also a certified Cross-Cultural Trainer with Berlitz USA, frequently training expatriates at INTEL; local embassies and others.  Hadi is also a certified trainer in Action Learning as propounded by RAVEN.

Hadi is often sought after as a trainer, speaker and consultant. His main areas of expertise are Leadership, Management Essentials, Creative Problem Solving, Effective Supervision and Striving towards Job Excellence.

He has trained executives and managers both locally and internationally who come from diverse companies ranging from small and medium enterprises, Government link companies, public listed companies and multinationals.

Cheong Kwai Fong is a management trainer by profession.  He obtained his Diploma in Management from the Malaysian Institute of Management (MIM) and graduated with a Master in Management Degree from the Asian Institute of Management (AIM), Philippines in 1983.

In early 1995 he successfully completed and received the Certificate in the Teaching of English as a Second Language from the Regional Language Teaching Institute, (RELC), Singapore. In 2004 he was certified as an accredited administrator for the Myers Briggs Type Indicator (MBTI) program.

His main areas of expertise are Management Essentials, Leadership, Effective Supervision, Personal Effectiveness and Sales and Marketing. He has trained many participants from different organisations and industries who have cited that they acquire many competencies from his experience which cannot be garnered from books or the Internet.

 Participants have found his training very practical oriented and he is able to connect well with them. This ability enables him to make the participants comfortable; hence enhancing their willingness to ask questions and interact more with him.

Venue The Ritz Carlton Kuala Lumpur
Duration Two days
Time 0900 to 1730
Fee RM1, 908 per person for local delegates or US$6500 per person for foreign delegates [price is inclusive of 6% GST, programme documentation, tea breaks and lunch]
Enquiries +603-27131165
Email info@pkmh.com or pkmh.training@yahoo.com