Effective Communication at the Work Place


It is a brutal fact that no matter which department or position a person is in, a large part of his /her success depends on the ability to communication and influence internal and external parties effectively.    It is likely that many of the people whom we need to communicate and influence are in a higher position than we are of whom we have no formal authority over.

It is definitely easier to communicate and influence those whom we have formal authority over, but how do we do so for those whom we have no formal control? It may appear to be very difficult, yet there are examples of so many people we see on a daily basis who are able to communicate and influence those around them with or without formal authority.  The power and ability to communicate and influence is definitely a life-long skill that everyone must possess.

Whilst the key principles and elements of communication are dealt with, particular emphasis would be placed on “The Giving and Receiving” of constructive feedback. Research shows that successful companies at all levels seem to respond to this particular subject very positively. Thus participants would be led by way of case studies, discussion and self-analysis on this topic

In keeping with Harvard Professor Tom Peters emphasis on the importance of “listening” in modern management, the topic “The impact of listening” would be approached and appreciated through exercises and discussions.

This 2-day intensive programme will impart participants with the competencies to communicate and influence those around them in order to accomplish important workplace goals – to the benefit of the individual, their colleagues, stakeholders and the organisation.


At the end of the programme, participants will be able to:

  • Appreciate the role of communication in influencing and take concrete steps to improve their own communication and influencing capabilities
  • Know what Emotional Intelligence (EQ) is and the relationship between EQ, communication and influence
  • Recognise the importance of giving and receiving constructive feedback.
  • Develop strategies to leverage on their strengths and mitigate their weaknesses in their communication and influencing styles
  • Understanding the significance and the impact of listening
  • Appreciate the internal and external barriers to communicate and influence and develop strategies to overcome them


  • Key elements of communication – “J” game
  • Concept of EQ in communication
  • Human relations skills in communication
  • Using the head and heart in communication
  • Importance of constructive feedback
  • The impact of effective and supportive listening
  • Case studies on communication
  • Communicating and working as a team
  • Internal and external barriers to communication


  1. Elements of communication  –  “J” game
    • The communication process
    • 3 types/methods in communication
    • 4 integrated skills in communication
    • 6Cs in effective communication
    • Listening skills
    • Communicating the Core Values of the organisation
  2. Concept of EQ in communication
    • Managing your emotion
    • Striving for excellence
    • Relate better with others
  3. Human relation skills in communication
    • Principles of good human relation skills
    • Checklist on human relations
    • Levels of human behaviour
  4. Using head and heart in communication – “balloon game”
    • Head –  using rational/logical principles
    • Heart –  using feelings/emotions principles
  5. Giving and Receiving constructive feedback
    • Giving feedback – help to understand effect of their behavior on others
    • Receiving feedback – ability to accept and deduce
    • The difference between constructive feedback and criticism
  6. Case studies
    • Analyzing the  value of clear communication in management today
    • Lessons learnt – how to apply them
    • The ability to articulate and present ones’ viewpoint succinctly
    • Using of effective tools in presentation
  7. Communicating and working as a team – “As we remember” game
    • The benefits of teamwork
    • Key elements in teamwork
    • Indications of good and poor teamwork
    • Qualities of a successful team
  8. Internal and external barriers to communication
    •  Internal factors
    •  External factors
    •  Ways to overcome these barriers
  9. A personal action plan to enhance customer relations
    • Creating a mission statement
    • Creating a personal action plan

Programme Leaders

This programme will be JOINTLY conducted by Dr. S. Hadi Abdullah and Cheong Kwai Fong:

Dr. S. Hadi Abdullah holds a B.A. (University Malaya), Diploma in Management Science – National Institute of Public Administration (INTAN), a M.B.A. – Asian Institute of Management, Manila and a D.B.A – International University College of Technology (TWINTECH)

Hadi has had varied experience in the field of education and training.  He has had practical sessions in Training Needs Analysis having conducted it for numerous organisations. He is also a certified Cross-Cultural Trainer with Berlitz USA, frequently training expatriates at INTEL; local embassies and others.  Hadi is also a certified trainer in Action Learning as propounded by RAVEN.

Hadi is often sought after as a trainer, speaker and consultant. His main areas of expertise are Leadership, Management Essentials, Creative Problem Solving, Effective Supervision and Striving towards Job Excellence.

He has trained executives and managers both locally and internationally who come from diverse companies ranging from small and medium enterprises, Government link companies, public listed companies and multinationals.

Cheong Kwai Fong is a management trainer by profession.  He obtained his Diploma in Management from the Malaysian Institute of Management (MIM) and graduated with a Master in Management Degree from the Asian Institute of Management (AIM), Philippines in 1983.

In early 1995 he successfully completed and received the Certificate in the Teaching of English as a Second Language from the Regional Language Teaching Institute, (RELC), Singapore. In 2004 he was certified as an accredited administrator for the Myers Briggs Type Indicator (MBTI) program.

His main areas of expertise are Management Essentials, Leadership, Effective Supervision, Personal Effectiveness and Sales and Marketing. He has trained many participants from different organisations and industries who have cited that they acquire many competencies from his experience which cannot be garnered from books or the Internet.

 Participants have found his training very practical oriented and he is able to connect well with them. This ability enables him to make the participants comfortable; hence enhancing their willingness to ask questions and interact more with him.

Venue The Ritz Carlton Kuala Lumpur
Duration Two days
Time 0900 to 1730
Fee RM1, 908 per person for local delegates or US$6500 per person for foreign delegates [price is inclusive of 6% GST, programme documentation, tea breaks and lunch]
Enquiries +603-27131165
Email info@pkmh.com or pkmh.training@yahoo.com