Towards Supervisory & Managerial Excellence


Managers and supervisors form the critical bridge between the upper level management and the employees.  These hands-on staff play a crucial role in leading, motivating and organizing their teams to enhance their unit and thereby, the company’s productivity.  Besides, these “gang-planks”, through their daily interaction with their people, act as agents for change and prime movers at the workplace.

The reality in today’s fact paced environment is that many managers and supervisors are promoted to their positions without them possessing the essential competencies. As a result, they are not able to play their roles appropriately to achieve their principal accountabilities.


Upon completion of the programme, participants will be able to:

  • Understand their roles as supervisors and managers
  • Appreciate the tasks they need to do to play their roles accordingly
  • Acquire and apply essential supervisory and managerial competencies
  • Improve their interpersonal and communication skills in the work place
  • Apply the principles of good time and productivity management
  • Instill discipline in the work place
  • Lead, motivate and develop their subordinates


  • The job and responsibilities of supervisors and managers
  • Representation of man and management
  • Interpersonal and human relation skills
  • Communication and Emotional Intelligence
  • Leading and motivating
  • Time and productivity management
  • Maintaining discipline


  1. The job and responsibilities of supervisors and managers
    • Three levels of management
    • Three essential managerial skills
    • Three types of planning
  2. Presentation of man and management
    • What does management want from employees?
    • What do employees want from management?
    • The role of supervisors and managers in bridging the expectations of employees and management
  3. Interpersonal and human relation skills
    • Levels of human behavior
    • Principles of good human relations
    • Dimensions of human relations
  4. Communication and Emotional Intelligence
    • Three types of communication skills
    • Four integrated skills in effective communication
    • Listening skills
    • Definition of Emotional Intelligence
    • Principles of Emotional Intelligence
    • Emotions Vs Moods
  5. Leading and motivating
    • Types of leadership style
    • Delegation and empowerment
    • Maslow hierarchy of needs and its impact on leadership
    • Herzberg 2-factor theory
  6. Time and productivity management
    • Definition of time
    • Three types of time
    • Effective time management
    • Six simple ways to improve productivity
    • The production process
  7. Maintaining discipline
    • Self-imposed discipline and enforced discipline
    • Disciplinary procedure in operation

Programme Leaders

This programme will be JOINTLY conducted by Dr. S. Hadi Abdullah and Cheong Kwai Fong:

Dr. S. Hadi Abdullah holds a B.A. (University Malaya), Diploma in Management Science – National Institute of Public Administration (INTAN), a M.B.A. – Asian Institute of Management, Manila and a D.B.A – International University College of Technology (TWINTECH)

Hadi has had varied experience in the field of education and training.  He has had practical sessions in Training Needs Analysis having conducted it for numerous organisations. He is also a certified Cross-Cultural Trainer with Berlitz USA, frequently training expatriates at INTEL; local embassies and others.  Hadi is also a certified trainer in Action Learning as propounded by RAVEN.

Hadi is often sought after as a trainer, speaker and consultant. His main areas of expertise are Leadership, Management Essentials, Creative Problem Solving, Effective Supervision and Striving towards Job Excellence.

He has trained executives and managers both locally and internationally who come from diverse companies ranging from small and medium enterprises, Government link companies, public listed companies and multinationals.

Cheong Kwai Fong is a management trainer by profession.  He obtained his Diploma in Management from the Malaysian Institute of Management (MIM) and graduated with a Master in Management Degree from the Asian Institute of Management (AIM), Philippines in 1983.

In early 1995 he successfully completed and received the Certificate in the Teaching of English as a Second Language from the Regional Language Teaching Institute, (RELC), Singapore. In 2004 he was certified as an accredited administrator for the Myers Briggs Type Indicator (MBTI) program.

His main areas of expertise are Management Essentials, Leadership, Effective Supervision, Personal Effectiveness and Sales and Marketing. He has trained many participants from different organisations and industries who have cited that they acquire many competencies from his experience which cannot be garnered from books or the Internet.

 Participants have found his training very practical oriented and he is able to connect well with them. This ability enables him to make the participants comfortable; hence enhancing their willingness to ask questions and interact more with him.

Venue The Ritz Carlton Kuala Lumpur
Duration Two days
Time 0900 to 1730
Fee RM1, 908 per person for local delegates or US$6500 per person for foreign delegates [price is inclusive of 6% GST, programme documentation, tea breaks and lunch]
Enquiries +603-27131165
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