Managing Discipline: The Art and Science of Getting it Right


DISCIPLINE is the one “must-have” element any employee must demonstrate to do well in the job.  Yet, in our experience dealing with line and HR managers, many of them initially cited the following as the key challenges facing them with regards to their subordinates:

  1. Lack of competencies
  2. Lack of commitment and drive for results
  3. Too ambitious (many want to be a CEO when they are 30 years of age)
  4. Indiscipline
  5. Poor communication skills

When pressed further as to what would be their NUMBER ONE issue, many of them mentioned DISCIPLINE. As we dwelled further, it became very apparent that there are many perspectives and misconceptions about discipline. In fact, there seems to be a mix-up between discipline, misconduct and poor performance and the manner to manage them accordingly.

The brutal reality is that many line managers are not equipped with the competencies to manage discipline. Their actions can range from doing nothing to dismissing the employee immediately or to unconsciously encourage repeated indiscipline. This will have negative consequences on the organisation.

This two-day session uses many real-life examples on how to manage discipline in the appropriate manner so that the interests of the individual, department and the company are protected. The ultimate outcome is that there will be improved productivity at the individual, departmental and corporate levels.

Benefits to You

  • Provide a clear understanding on the technicalities involved in managing employee discipline
  • Recognise that discipline, misconduct and poor employee performance are different and thus requires different interventions
  • Appreciate the knowledge and skills on the application of the essential laws relating to managing discipline
  • Improve the professionalism in playing their roles to enforce discipline and order at the work place without fear or favor
  • Promote the understanding of the process involved in managing discipline at the work place
  • Enhance the skills in resolving disciplinary problems at the work place
  • Develop the knowledge and skills in making decisions relating to disciplinary issues in order to safeguard the interest of the company at all times

Programme Outline

  • Introduction to the Industrial Relations System
  • The concept of Tripartism.
  • The coverage of the Employment Act and Industrial Relations Act
  • The coverage of the Trade Union Act
  • The contract of employment
  • The definition of Contract of service vs. Contract for service.
  • Obligations of employers and employees relating to the Employment Act.
  • Obligations of employers and employees relating to the contract of employment
  • Overview of discipline management
  • Correcting the misconception about discipline
  • Difference between discipline, misconduct and poor performance
  • How to deal with common problem of breach of contract
  • Roles and responsibilities of Human Resource Department & Front Line Managers
  • Approaches to managing discipline
  • What is misconduct?
  • Link between misconduct and discipline
  • Types of misconduct
  • Sexual Harassment
  • The concept of natural justice and condonation
  • Handling disciplinary process
  • Investigation of misconduct
  • Preparing for the domestic inquiry—Determining the charge, preparing the evidence and witnesses
  • Domestic inquiry proceeding—Convening the domestic inquiry, presenting your case, submission of evidence, examination of witnesses, deliberation by panel
  • The Punishment—Consequences of punishment, seeking redress, maintaining consistency and appeal and seeking redress

Who Will Benefit by Attending

  1. HR Managers, Assistant Managers and Executives
  2. Line Managers and Supervisors of various departments
  3. Executives who have direct line reports
  4. Executives who will be having subordinates in the next six months
  5. Entrepreneurs

Programme Leader

This programme will be conducted by: 

Mr. Harmain Haji Zaiyadi is a thorough-bred Human Capital Management expert having been involved both as a practitioner and as a trainer/consultant in the field for the past 37 years.

His Human Capital Management experience in corporations has taken him from the ranks of Human Resource Executive to General Manager of Human Resource of multinationals and public-listed companies.

The wide experience garnered in different industries in both unionized and non-unionized environment has given him significant exposure to handle HR related issues. It is therefore not surprising that the participants who have been attending his training programs since 2006 cite that the main difference is that he uses real-life experiences to support his training. His experience and inputs have been put to valuable use and he has trained Executive Directors, Heads of Departments, Line Managers and Supervisors from HR and non-HR disciplines in small and medium sized industries, public-listed companies and multinationals.

Venue The Ritz Carlton Kuala Lumpur
Duration Two days
Time 0900 to 1730
Fee RM2, 120 per person for local delegates and US$680 per person for foreign delegates [price is inclusive of 6% GST, programme documentation, tea breaks and lunch]
Enquiries +603-27131165
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