Assertiveness Skills for Supervisors and Managers
ABOUT THE PROGRAMME:
Senior management in organisations recognises that its supervisors, assistant managers and managers play a crucial role in leading their teams to achieve their KPIs. They need to interact with both internal and external parties and thus a critical skill is ASSERTIVENESS.
These executives cannot be effective if they feel uncomfortable saying “NO” to their subordinates or are afraid to influence upwards and shy away from conflicts. They must enhance their effectiveness to step up in their roles.
This training will equip this target group of employees with the mind-set, new competencies and processes to expand their roles and execute their tasks confidently.
WHAT YOU WILL LEARN:
Through your own real-life situations, case studies, role plays, story-telling, and small group discussions, you will be able to:
- Know your own Emotional Intelligence (EQ) profile to understand own strengths and areas for improvement
- Apply EQ knowledge to connect effectively with different personalities
- Take charge in your jobs and play your roles effectively
- Handle conflicts with confidence and decisiveness
- Keep a good balance between task and effective working relationships
- Be able to say NO and yet save the deal and relationship
- Disagree with others without being aggressive
- Handle upset people
WHO WILL BENEFIT:
- Supervisors
- Assistant managers
- Managers
- Any executive who needs to be assertive
The trainer will speak to every participant and their direct superior prior to the actual training session to understand his/her challenges, needs, expectations and to get at least two real-life cases to be used during the training.
| DETAILED TRAINING SCHEDULE AND CONTENTS | ||
| TIME | DAY ONE | DAY TWO |
| 0900 | Set the Tone and Expectations | Review of Day One and Key Learning |
| 0915 | Assess Current Assertiveness Skills:
Role Play: Participants will be divided into groups and each group will role play one of their own customised case study. They will assume the role of the manager, subordinate and observer. Debriefing of role plays Identifying and Plugging the Gaps:
Group Activity: Share real-life cases of both positive and negative experiences. |
Case Study and Role Play 3: Assertiveness Skills in Action:
|
| 1030 | COFFEE BREAK | |
| 1045 | Emotional Intelligence (EQ) and Assertiveness:
Individual Activity: Know and share own EQ Group Discussion: All participants’ EQ profile and its implications |
Case Study and Role Play 4: Assertiveness Skills in Action:
|
| 1245 | LUNCH | |
| 1345 | Case Study and Role Play 1: Assertiveness Skills in Action:
|
Case Study and Role Play 5: Assertiveness Skills in Action:
|
| 1530 | COFFEE BREAK | |
| 1545 | Case Study and Role Play 2: Assertiveness Skills in Action:
|
Case Study and Role Play 6: Assertiveness Skills in Action:
|
| 1700 | Summary and Individual Action Plan: Trainer guides participants to develop a personalized action plan to apply the competencies acquired. |
|
| 1730 | END OF DAY ONE | END OF DAY TWO |
PATRICK NG
B.Sc. (Hons), University of Malaya
Diploma in Marketing, Chartered Institute of Marketing, UK and Chartered Marketer
Associate of Harvard Business School Alumni Club of Malaysia
HRD Corp Accredited Trainer [TTT/0263 and ID 17020]
With over 22 years of corporate leadership experience across three global multinationals –including roles from Sales Executive to County CEO –and an additional 22 years as a regional trainer and consultant, Patrick brings a rare depth of practical and international expertise to every engagement.
His training experience spans Sales, HR, and General Management across Southeast Asia, China, India and Europe, equipping him with the ability to tackle complex organisational challenges with real-world, actionable solutions—not just theory.
Unlike conventional trainers, Patrick integrates live, real-time business cases from participants into his sessions, making learning immediately relevant and results driven. This distinctive approach has earned him a 60% repeat client rate, driven primarily by referrals and long-term partnerships.
With the advent of AI, he has proactively learnt AI technologies and seamlessly integrated AI-driven tools and insights into his sales and marketing strategies to enhance personalisation, optimise lead generation, and close sales. Additionally, he has incorporated AI insights and applications into his training programmes to maintain their relevance and impact in today’s AI-driven business environment.
As a coach, he has supported senior executives in accelerating their careers and helped individuals achieve ambitious personal milestones—including mentoring both his children to become practicing specialist doctors in London, having graduated from the University of Cambridge. His coaching philosophy blends discipline, clarity, and strategy—principles he has applied consistently in both business and life.
In an era where certifications often outshine real capability, Patrick stands out by offering authentic, time-tested expertise and real-world experience that drive tangible transformation. Do collaborate with him to elevate your team’s potential and performance.
| Duration | Two days (0900 to 1730) |
| Fee | Local Delegates: F2F – RM3,375 per person (inclusive of 8% SST) , Virtual – RM1,944 per person (inclusive of 8% SST) |
| Foreign Delegates: US$1,100 per person (inclusive of 8% SST) | |
| Enquiries | +603-78652282 |
| info@pkmh.com or pkmh.training@yahoo.com |