Creative Problem Solving and Decision Making


“There are no problems, only opportunities”.  At least this is how positive people will look at a problem.  There is much truism in this; one can certainly create opportunities from problems.

In the modern workplace, there can arise many situations that would need a supervisor or an executive to solve a problem and thus make a decision.  While supervisors do not solve problems and make decisions all the time, they are more often than not called upon to do so.  The better prepared they are, the better they will be able to handle the situation.

This two-day programme looks into interesting and well tested methods of solving problems and making decisions.


Upon completion of the program, participants will be able to:

  • Improve their personal problem solving and decision making skills
  • Use creative problem solving and decision making processes and tools
  • Learn appropriate thinking languages
  • Better cope with problems and manage through more effective decision making
  • Analyse problems and pick the most appropriate style or method
  • Evaluate decisions made
  • Add colour and exuberance to their daily task


  • Problems or Opportunities
    • Why problems? Not challenges?
    • Barriers to Problem Solving
    • Problem Labeling
  • Elements and Creativity in Problem Solving
    • Problems defined
    • Getting agreement on problem
  • Iceberg Principle
    • The “RULE”
    • “SMART” rule
  • Conceptual Blockbusting
    • Blockbusting
    • Picasso vs Cezanne
    • Janusian thinking
  • Tools of Creative Problem Solving
    • Left Brain & Right Brain
    • Force field analysis
    • Affinity Diagram
  • Creative Problem Solving Techniques
    • Pareto diagram
    • Ishikawa diagram
  • Types of Decision Making
    • Schien’s decision making model
    • Barriers to decision making
  • Teams and Creativity
    • Why Build Teams?
    • Teams Make the Difference
    • How to Build Creative Teams

Programme Leaders

This programme will be JOINTLY conducted by Dr. S. Hadi Abdullah and Cheong Kwai Fong:

Dr. S. Hadi Abdullah holds a B.A. (University Malaya), Diploma in Management Science – National Institute of Public Administration (INTAN), a M.B.A. – Asian Institute of Management, Manila and a D.B.A – International University College of Technology (TWINTECH)

Hadi has had varied experience in the field of education and training.  He has had practical sessions in Training Needs Analysis having conducted it for numerous organisations. He is also a certified Cross-Cultural Trainer with Berlitz USA, frequently training expatriates at INTEL; local embassies and others.  Hadi is also a certified trainer in Action Learning as propounded by RAVEN.

Hadi is often sought after as a trainer, speaker and consultant. His main areas of expertise are Leadership, Management Essentials, Creative Problem Solving, Effective Supervision and Striving towards Job Excellence.

He has trained executives and managers both locally and internationally who come from diverse companies ranging from small and medium enterprises, Government link companies, public listed companies and multinationals.

Cheong Kwai Fong is a management trainer by profession.  He obtained his Diploma in Management from the Malaysian Institute of Management (MIM) and graduated with a Master in Management Degree from the Asian Institute of Management (AIM), Philippines in 1983.

In early 1995 he successfully completed and received the Certificate in the Teaching of English as a Second Language from the Regional Language Teaching Institute, (RELC), Singapore. In 2004 he was certified as an accredited administrator for the Myers Briggs Type Indicator (MBTI) program.

His main areas of expertise are Management Essentials, Leadership, Effective Supervision, Personal Effectiveness and Sales and Marketing. He has trained many participants from different organisations and industries who have cited that they acquire many competencies from his experience which cannot be garnered from books or the Internet.

 Participants have found his training very practical oriented and he is able to connect well with them. This ability enables him to make the participants comfortable; hence enhancing their willingness to ask questions and interact more with him.

Venue The Ritz Carlton Kuala Lumpur
Duration Two days
Time 0900 to 1730
Fee RM1, 908 per person for local delegates or US$6500 per person for foreign delegates [price is inclusive of 6% GST, programme documentation, tea breaks and lunch]
Enquiries +603-27131165
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